Back to projects
AI Development

Chatbot Customer Support

Insys Icom

Developed an AI-powered chatbot to handle common customer support requests.

Year2024
RoleAI Developer
FocusAI Development
Impact: Reduced manual triage by automating frequently asked questions.

Highlights

  • Designed intent flows with fallback paths for edge-case handling.
  • Integrated knowledge sources to improve answer consistency.
  • Monitored responses to refine handoff to human support.

Tools and skills

Python
LangChain
Contact meBack to projects
Chatbot Customer Support | Michael Kick